High- Speed Cable Troubleshooting Your Modem. These instructions will guide you through troubleshooting connectivity issues with your broadband cable modem using Macintosh OS X. This procedure is useful when experiencing difficulty in connecting or maintaining a connection to the Internet. After reading this document, you may want to print a copy and store it in a safe place for future reference.

DOCSIS 3.0 Cable Modems work with USA cable service providers and many other cable service providers worldwide. These detailed instructions will guide you through troubleshooting general connectivity issues with your Broadband Cable Modem. There are so many good podcasts out there (including Lifehacker’s The Upgrade), but there’s only so much time in a day. The Wall Street Journal reported on.

Before continuing, if you are currently able to access the Internet, you can check the Pen. Tele. Data Network Status page to see if there are any outages that may affect your Internet access. Checking for Standby. On certain cable modems, there is a standby feature that will disable access to the Internet. If you are using a Motorola Surfboard or an Arris cable modem, check for this first. If your cable modem does not have the standby feature, proceed to the next section (Resetting the Cable Modem). Check for the standby indicator.

On the Motorola Surfboard cable modem the . On the Arris cable modem the . Complete list of cable modem light patterns (for cable modems distributed to broadband customers).

If the cable modem is not in standby, proceed to the next section (Resetting the Cable Modem). If the cable modem is in standby, press the . After your broadband cable modem returns to normal operating mode, restart your computer, and try accessing the Internet. How To Install Mulch Kit Craftsman Lawn. If you are still unable to access the Internet, proceed to the next section (Resetting the Cable Modem). Resetting the Cable Modem. Turn your computer off, disconnect the power from your router (if applicable), then disconnect the power from the back of the cable modem. Wait approximately 2 minutes.

Reconnect the power to the back of the cable modem. Your cable modem's LEDs should begin to flash as the cable modem connects. Within a few minutes the cable modem should be online. After the cable modem is online, plug in the power to your router (if applicable), and then turn on your computer. After your Macintosh has reached the desktop, try browsing several websites. If you are still unable to access the Internet, try renewing your IP address as explained in the next section.

Renewing your IP Address for Mac OSX1. Begin by clicking the . Click on 'Network' and select 'Ethernet' or 'Wi- Fi'. In the lower right hand corner select 'Advanced'. Select 'Renew DHCP Lease' on the right hand side.

Close the window when finised. Renewing your IP Address for Macintosh 1. Note: If you are using Macintosh 1. Begin by clicking the .

Double- click the . Next, select the . While still in the . Your IP address has been renewed and should resemble the window below. Click the top left button to close the window. If you receive an error during renewing your IP address or you are still unable to access the Internet at this point, please refer to the last paragraph in these instructions for further instructions.

Renewing your IP Address for Macintosh 1. Close all applications or programs that may be open. Begin by clicking the . Double- click the . The 'Network. Next, select the .

Your IP address has been renewed and should resemble the window below. Click the top left button to close the window.