Ground Operations Training Courses . Course topics include customer service best practices, conflict management and the development of other soft skills combined with a review of international passenger and baggage handling standards. This e- Learning includes lessons on the acceptance of passengers and baggage, seating, boarding and handling disruptions. It can be completed at your convenience and leads to an electronic certificate of completion.
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This course is available at IATA Training Centers, Regional Training Partner locations, and on- demand as in- company training.